Privacy Policy

Introduction

At TrackEase ("we," "our," or "us"), protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (trackease.io), web application (app.trackease.io), and related services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. What Data We Collect

2. How We Collect Your Data

3. Why We Collect Your Data

We collect your data for the following purposes:

• Account Management: To create and manage your account, authenticate your identity, and provide access to app.trackease.io.
• Service Delivery: To provide subscription tracking, management features, and renewal alerts.
• Product Analytics: To understand how users interact with our platform using PostHog analytics, helping us improve features and user experience.
• Product Improvement: To enhance, customize, and optimize the user experience based on usage patterns and feedback.
• Communication: To send important updates, renewal notifications, support responses, and service announcements.
• Security: To protect your account and our services from unauthorized access and fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party services like PostHog (analytics) and Google (authentication) to provide our services.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with prior notice).
• Safety and Security: To protect the rights, property, or safety of TrackEase, our users, or others.

All third-party services we use are required to maintain appropriate data protection standards.

5. How We Protect Your Data

We employ industry-standard security measures to protect your data, including:

• Secure password hashing and encryption
• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Multi-factor authentication and access controls
• Data anonymization for analytics (PostHog)
• Secure cloud infrastructure with regular backups

While we implement robust security measures, no internet transmission or electronic storage method is 100% secure. We continuously monitor and improve our security practices.

6. Your Data Rights

You have the following rights regarding your personal data:

• Access: View and download your personal data through your account settings on app.trackease.io
• Update: Modify your profile, subscription data, and preferences at any time
• Delete: Request complete deletion of your account and all associated data
• Export: Request a machine-readable copy of all your data
• Opt-out: Control email notifications, marketing communications, and analytics tracking
• Portability: Transfer your subscription data to another service
• Restrict Processing: Limit how we process your data in certain circumstances

To exercise these rights, contact us at [email protected] or use the settings available in your account dashboard.

7. Data Retention

We retain your personal data for as long as you maintain an active account with TrackEase. Upon account deletion, we will:

• Remove your personal data within 30 days
• Anonymize analytics data collected via PostHog
• Retain certain information only as required by law or for legitimate business purposes
• Provide confirmation of data deletion upon request

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on trackease.io and app.trackease.io:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: PostHog and Google Analytics for usage insights
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings or opt-out of analytics tracking in your account settings.

9. International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses with service providers
• Adequacy decisions for data transfer destinations
• Regular compliance reviews with international partners

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We'll notify you via email or through app.trackease.io
• The updated date will be reflected at the top of this policy
• Continued use of our services indicates acceptance of changes
• Significant changes will require explicit consent

11. Contact Information

If you have questions about this Privacy Policy, your data rights, or our privacy practices, please contact us:

We are committed to protecting your privacy and will respond to your inquiries within 30 days. This Privacy Policy is effective as of the date listed above and governs your use of TrackEase services.